Customer Care

CHANGING OR CANCELLING AN ORDER

Unfortunately, we are unable to make any changes or cancel an order once it has been placed. Please make sure to carefully review the items in your cart and shipping information before placing the order.

If you have made an error in your delivery address or sizing, please contact us immediately. However, as we aim to pack and ship orders within 1 -2 business days we cannot guarantee that your requests can be made. If your order has already been shipped, Embellecia accepts no responsibility for lost or stolen items where incorrect details have been entered.

Please note we reserve the right to cancel any order at any time, at our sole discretion.  

SIZING ENQUIRIES 

If you are unsure about our sizing chart for our "Embellecia Intimates Collection", please contact us at info@mbellecia.com for assistance.

SIZING

All sizing is noted including what metrics and standards are used in each individual item description.

CURRENCY USED ONLINE

You are currently on our Australian website. All prices are charged in AUD.

PAYMENT METHODS
CREDIT CARDS

We accept Visa, Mastercard and American Express. Paypal is also available at checkout.

STORE-CREDIT & GIFT CARDS

Customers may also use store-credit or a gift card to make a purchase. A store-credit or gift card issued by Embellecia are valid for 12 months from the date of issue and may be combined.

 PAYMENT SECURITY AND ORDER VERIFICATION

Embellecia is committed to maintaining the highest levels of security and protection against fraud. In the event that a purchase is not authorised by the card holder, the card holder must notify their credit card provider immediately.

For the protection of our customers, some orders may also be subject to payment verification by Embellecia to ensure that the cardholder has authorised the payment. In such a case, your order will be put on hold and we will contact you.

HOW CAN I USE A GIFT VOUCHER/PROMO CODE

When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

STORE CREDITS CANNOT BE USED WITH A DISCOUNT CODE.
ITEM CANCELLATION DUE TO ERROR OR AVAILABILITY

In the event that a 'sold-out' item has been purchased or, product has been listed at the incorrect price or, an item has been listed with incorrect descriptive information or image due to a typographical error or similar genuine mistake Embellecia reserves the right to cancel the transaction.

You will be notified by email as soon as possible and offered either

1) the product to you again at the correct price/and or with the correct information

2) a suitable replacement or

3) a full refund (whichever is most applicable).

If you have been charged for the purchase, Embellecia will immediately refund the total amount debited.

* For all online customer service and order enquiries, get in touch at info@embellecia.com

PLEASE NOTE:

It is the customer’s responsibility to review all shipping and returns policies before purchase and therefore agree to these terms when ordering from Embellecia. Please read our full returns policy. 

DATA RETENTION


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES

We may update our site policies from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@embellecia.com.